The most common reasons for not having access to content online are:

• The ticket purchased does not grant access to the desired content.
• You are limited in the number of times you can watch the content and you have exceeded that limit.
• You purchased the ticket with a different ID than the one you are currently logged in with.
• You transferred the ticket to another user.

You can see the full list of tickets you have purchased along with any restrictions on the use of that ticket on the profile page.