How do I buy tickets?
If the festival you are attending requires a ticket (whether free or for a fee), you will have multiple routes to buying a ticket. When in doubt, you can always click the “Ticketing” menu item at the top of any page. This page shows you the full list of tickets available for your festival. You can also start the purchase process from any event page....
I can't find any tickets.
Not all festivals sell tickets or use SparqFest ticketing. If you do not see a “Ticketing” menu item, then one of the following is true: Tickets are not yet on sale. Tickets are not required for the festival. The festival is using a third-party ticketing system. If the festival you are attending is granting free, ticketless access to content, you wi...
How do I apply a discount code to my purchase?
At the top of the tickets page is a link that says “Enter Discount”. Click that link and an input field opens where you can enter the discount code. Your browser does not support HTML5 video. Type in your discount code and click “Apply”. If the code is valid, you will see the discount amount in your shopping cart display. If the code was not valid, ...
Can I transfer my tickets to someone else?
Yes. If you bought more than one ticket or if you do not intend to use your ticket, you can transfer your tickets from your profile page. Once logged into the festival site, go to “Manage Your Profile” under your profile menu (the one with your headshot or with a generic person icon). Near the bottom of the profile is a section called “Tickets”. Cli...
How do I claim tickets someone has transferred to me?
If you have received an email notifying you that someone is transferring a ticket to you, you can claim the ticket in one of two ways: If you already have an account with the festival, the transfer happened automatically and you need do nothing. If you do not have an account with the festival, a claim code will be included in the email you received ...
How do I access selections online?
Festivals provide access to viewing or listening to selections online in one of two ways: Through an online screening On-demand A screening is simply an online reflection of how you would consume the content if you were attending in-person. It's a block consisting of one or more selections that you watch in sequence. On-demand access enables you to ...
I purchased a ticket, but I cannot watch anything online.
The most common reasons for not having access to content online are: The ticket purchased does not grant access to the desired content. You are limited in the number of times you can watch the content and you have exceeded that limit. You purchased the ticket with a different ID than the one you are currently logged in with. You transferred the tick...
How do I participate in audience choice voting?
If your festival has an audience choice competition, you can participate by watching/listening to selections and going to the audience choice voting page and voting. To be eligible to participate: You must have actually watched/listen to content You may place a vote only for a selection you have watched/listen to In addition, some festivals place a ...
How do I vote for a selection in an in-person screening?
Each in-person screening has a QR code that you can scan to “get credit” for all of the selections in that screening block. Different festivals will take different approaches to presenting this QR code. It may be in a hand-out at the screening or on a sign. Often, it will appear on screen at the start of the screening block. The best approach is to ...
I was watching an online block, but it skipped a selection.
The video player will skip any selection that is not allowed to be seen in your region. This will typically happen because a creator has a distribution agreement or premiere requirements that prevent them from showing their work to online viewers in your area.Any geographic restrictions will appear on the page for the block as well as the selection ...