Support Overview

SparqFest has several support options to meet the unique support requirements for film festivals. For 51 weeks out of the year, you are not that concerned about how quickly we respond to your queries or how quickly we address those queries. For that other week? Any delay is too long.  SparqFest support offerings balance three separate concerns: Who ...

Basic Support

Standard support is included with every SparqFest subscription without an additional charge. It is for festivals who are comfortable providing front-line support to their users for non-technical issues and who are comfortable with business-hour availability and slower turnaround times. Price: Included with all subscriptions Included in our standard ...

Priority Support

Priority support is for festivals that require quicker response times during your festival than our Basic Support  package allows. As with Basic support, you provide the front-line support for your users and route any technical issues to SparqFest. Price: $150/year Included in our Priority support: Resources: The SparqFest Knowledge Base (this site)...

Enhanced Priority Support

Enhanced Priority support provides the same support levels as Priority Support , but it also makes end-user support our concern instead of yours. No longer do you have to perform the front-line support for creator, jury, and audience issues—we take care of that for you so you can focus on running your festival. We recommend this level of support for...

Virtual Technical Director

Our Virtual Technical Director services raises SparqFest to be part of your staff, serving as your Technical Director. Serving remotely, SparqFest handles the technical aspects of your festival without the need for you to worry about anything other than select in-venue issues. As part of this service, we go beyond the common support concerns to offe...

Staff Technical Director

The Staff Technical Director is for the festival that wants a known technical expert to handle all aspects of technology for their festival, whether the issue is an online issue, a ticketing issue, or a projection issue. It includes everything associated with the Virtual Technical Director service, but extends that service to a dedicated, named staf...

On-call Add-on

Need greater availability on specific dates? Need a faster turnarounds on specific dates? The on-call add-on is an add-on to any support tier that provides specialized availability and turnaround times on specific days (typically, critical festival dates). You pay a daily fee to get rapid access to our support team at any time of the day or night. P...